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Online booking
Clients discover and book your salon directly through Fluffy — 24/7, without calling or texting you.
Manual entry
Add, edit, or reschedule appointments yourself from your dashboard whenever you need to.
Services
Set custom durations per service so your calendar blocks the right time automatically.
Block time
Block off breaks, holidays, or personal time so clients can never book during those slots.
Mobile app
Check your full agenda on your phone at any time — new bookings appear in real time on iOS and Android.
Waitlist
Full slots auto-fill from a waitlist — the next client is notified the moment a cancellation opens up.
Build lasting relationships with your clients
360° view of clients
A full list of every client with contact details, dogs, and appointment history — always up to date.
Client profiles
Keep track of your clients appointments and details including: allergies, patch tests, forms, notes, and more
Dog profiles
Store breed, coat type, temperament, and health notes per dog so every groomer is prepared before the visit.
Internal notes
Add private notes to any client profile — visible only to your team, never to the client themselves.
Rebooking alerts
Get notified when a client hasn't rebooked after their usual interval — so no one quietly slips away.
Team members
Add groomers to your account — each gets their own login, calendar, and availability settings.
Access roles
Control what each team member can see and do — from full admin access to view-only calendar.
Individual calendars
Each groomer has their own calendar so clients can book with a specific team member if preferred.
Team overview
See all groomers' schedules in one clear overview — spot gaps and busy periods at a glance.
Automated messages that keep clients informed and showing up on time.
SMS and email reminders
Automated text messages sent to clients before their appointment so they never forget to show up.
Email confirmations
Clients receive an automatic confirmation the moment a booking is placed — no manual effort needed.
Custom timing
Choose exactly when reminders go out — 24 hours before, 2 hours before, or any interval you prefer.
Follow-ups
Automatically prompt clients to rebook after a set number of weeks — keeping your calendar filled passively.
Custom messages
Edit the content and tone of every reminder to match your salon's voice and style.
Groomer alerts
Get notified instantly on your phone when a new booking comes in, a client cancels, or a form is submitted.
Know everything about a dog before it arrives — no surprises, no awkward questions at the door.
Pre-appointment form
Clients fill in a form before their visit — breed, coat, temperament, and anything the groomer needs to know.
Health and behaviour
Collect information on allergies, injuries, anxiety, or past grooming incidents — flagged clearly for the groomer.
Custom Questions
Add your own questions to every intake form — style preferences, special requests, or anything unique to your salon.
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Loyalty rewards
Reward repeat clients with a stamp-card system — every visit counts toward a free or discounted groom.
Discount codes
Create promo codes with a custom discount and expiry date — share them to attract new bookings or reward existing clients.
Re-engagement
Automatically send a personalised nudge to clients who haven't booked after a set number of days — bring them back passively.
Review request
After each visit, clients automatically receive a friendly request to leave a review — building your reputation without any effort.
Photos and Logo
Upload your salon logo and photos so your profile stands out when clients browse Fluffy.
Location and Hours
Display your address, opening hours, and contact info so clients always know how to find you.
Services
List all your services with descriptions, durations, and pricing — editable any time from your dashboard.
Reviews
Collect and display client reviews on your profile to build trust with new clients discovering your salon.
Discoverability
Your salon appears in Fluffy search when local dog owners look for a groomer in your area.
Understand how your salon is performing — as a whole and per groomer.
Booking trends
See which days and months are busiest so you can plan your capacity and staffing well ahead of time.
Revenue overview
Track income per period, per service, and per groomer — understand exactly what drives your earnings.
No-show tracking
Monitor your cancellation and no-show rate over time to measure the impact of automated reminders.
Client Retention
See how many clients return for a second or regular visit — a direct signal of client satisfaction.
Groomer statistics
Compare bookings and revenue per team member to spot top performers and balance workloads fairly.
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